At Heavenrey, we are committed to protecting your privacy and ensuring that your personal information is used properly and kept securely. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us. Please read it carefully to understand how we handle your information.

1. Your personal details (name, phone number, email, address, etc.) are safe and secure with us.
   
2. We do not sell or share your information with anyone.
   
3. Your information is only used for:
   
   • Delivering your orders
     
   • Customer support and service
     
   • Sending updates or promotions (only if you allow)
     
4. Payment details are processed through secure systems. We do not store your banking or card information.
   
5. We use security measures to protect your information from unauthorized access.
   
6. Cookies may be used to improve your shopping experience (like saving your cart or showing you relevant products).
   

Your trust is very important to us, and we make sure your shopping at Heavenrey is safe and worry-free.

Return & Exchange Policy

1. We offer free shipping on every order across Pakistan.
   
2. If you wish to return or exchange, you can do so in the following cases:
   
   • The size does not fit you.
     
   • The product is defective or damaged.
     
   • You would like to exchange it with another article.
     
   • Washed or used will not be returned
     
3. All return/exchange requests must be made within 7 days of delivery.
   
4. For returns/exchanges, the customer will pay the courier/shipping charges.
   
5. Please note: we do not process refunds. Instead, we ensure you get the right size or article of your choice through exchange.
   

Shipping & Delivery Policy

1. Delivery in Lahore: within 2 working days.
   
2. Delivery across Pakistan: within 4 – 5 working days.
   
3. Working days: Monday to Friday. (If you order on Friday, delivery time will count from Monday).
   
4. Shipping is free on all orders. (For returns, shipping charges are paid by the customer).
   
5. Delivery may take longer in case of public holidays, courier delays, or strikes.

Terms & Conditions

1. Please check product details (size, color, fabric, design) carefully before placing your order.)
2. Product colors may look slightly different in pictures due to lighting and camera effects.
   
3. Orders are subject to stock availability. If an item is unavailable, we will contact you with alternatives.
   
4. Once an order is confirmed, cancellation is possible only before dispatch.
   
5. Exchanges and returns are available under our Return Policy.
   
6. Delivery time is based on courier service; sometimes delays may occur due to holidays, weather, or strikes.
   
7. Prices, offers, and policies can be updated without prior notice.
   
8. Heavenrey is not responsible for misuse of products after delivery.
   

By shopping on our website, you agree to follow these terms and conditions.